Privacy policy

Noverbill Technologies Inc. provides a freight invoice audit platform to shippers, brokers and 3PLs registered in Canada and the United States. This policy explains what we collect when you use noverbill.com and the Noverbill application, and what we do with it. For privacy questions, write to contact@noverbill.com.

• Clearance requests. The work email, company name and estimated annual freight spend you submit through the contact form.
• Account data. Name, job title, work email and direct phone for each representative, plus the company details captured during onboarding — legal name, trade name, business or tax number, corporate address and default currency.
• Operational data. Carrier invoices and rate card documents you upload, together with the values extracted from them: invoice and BOL numbers, carrier, lanes and postal codes, line items, currency, amounts and audit outcomes.
• Technical data. Authentication session records and standard server logs generated when you use the service.

We do not ask for and do not want consumer personal information, payment card data or health data inside uploaded documents.

• To verify regional eligibility and respond to your clearance request.
• To create and secure your workspace and authenticate your team.
• To parse invoices, audit them against your rate cards and reference exchange rates, detect duplicate billing, and produce dispute correspondence.
• To provide support, and to operate, monitor and improve the service.
• To send account and service messages such as password recovery.

We process business contact and account data to enter into and perform our agreement with your organisation, and to pursue our legitimate interest in operating and securing the service. Where consent is required for a specific use, we ask for it and you can withdraw it. Uploaded documents are processed on your organisation's instructions, as its service provider.

We do not sell personal information and we do not share it for advertising. We disclose data only to service providers acting on our behalf:

• Application hosting and serverless execution.
• Managed database, authentication and file storage.
• AI document extraction, to read the invoices you upload.
• Transactional email delivery.
• Mapping and geocoding, to display shipment lanes.

These providers may process data in Canada and the United States. We may also disclose data where required by law or to protect our rights.

• Clearance requests are kept while we evaluate and follow up on the enquiry.
• Workspace data is kept for as long as your account is active.
• Invoices and rate cards can be deleted from the workspace at any time by an authorised representative; on written request we will delete or export remaining workspace data, subject to records we must retain for legal or accounting reasons.

Depending on where you are located, you may request access to the personal information we hold about you, correction of inaccurate information, deletion, or a copy in a portable format, and you may object to certain processing or complain to your privacy regulator. Send requests to contact@noverbill.com from the email address on file; we will verify the request before acting on it.

The application uses only the storage needed to keep you signed in and to remember basic interface preferences. We do not run advertising or cross-site tracking cookies on noverbill.com.

Access to workspace data is restricted by account and company, enforced at the database level, and served over encrypted connections. The controls in place are described in detail on our security page.

We update this policy as the product changes. The revision date at the top of the page always reflects the current version, and we will notify workspace administrators by email about material changes.